Karamba Casino – key facts, ratings, and recommendations.
For the most part, online casinos are all about the games. The overall design and user interface is of little interest in the best case. In the worst case, it makes gaming more difficult than necessary.
Then there are exceptions. Karamba Casino is one of them. Instead of making a boring, generic or even ugly casino site, the casino operator Aspire Global International Ltd has created an online casino site that is interesting in itself.
Owned by ASG Technologies Ltd, Karamba.com is a fully licensed brand with approval from the UK Gambling Commission and the Malta Gaming Authority.
Karamba Casino hosts more than 1000 games, which is a good start, but the whole thing is themed as a pirate ship, and it’s all very well made and implemented with great care, down to the minutest of details. I enjoy the games just like any online casino user, but in this case, I find the casino site entertaining and interesting in itself. It’s fun to navigate and nice to look at.
Games and Software
Yes, the games. When you’re done admiring the site design with all its features, its down to the games. At Karamba.com you’ll find in excess of 1000 games from more than 20 of the most prominent game providers. It’s a selection, not all the games in the world, but it is a nicely done selection with something for every taste.
There are slots, of course, of all kinds. Here you’ll find all the favourites, such as BerryBurst, Jack Hammer, Thunderstruck and Ariana, just to name a few. Karamba Casino also hosts all the classic casino games, from Roulette and Baccarat to Blackjack and several varieties of video poker.
In addition to the common online casino games, you can also choose from a large selection of scratch cards. Or, if you’re so inclined, there are multiple bingo games available, from the traditional old Bingo, to more modern and exciting variants, such as Bubble Bingo.
The only thing that I can’t find here is live multiplayer Poker. I assume this is due to the fact that the casino is more focused on slot machines, especially jackpot games.
There is also a small surprise waiting for players, namely the sports betting section. There you can place your bets on football, tennis, ice hockey, handball, basketball, and much more sports. This is very nice when you can have an alternative and try something new in between.
Bonuses and VIP Levels
It is the norm nowadays that as a new customer at an online casino, you will receive a welcome bonus. Of course, Karamba Casino is no exception to this. Your first deposit will be matched 100% up to €200 with bonus money, that you have 21 days to use. In addition to the cash bonus, Karamba.com offers 100 free spins on selected games, spread over your first three deposits, that you’ll have to make during your first three days as a customer.
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Bonus winnings will have to be wagered 35 times before you can withdraw them. It’s all fairly standard in comparison to other casinos. Also, there are exceptions when it comes to what games contribute to the wagering requirements. The information isn’t exactly hidden but it’s not prominently displayed either. Read the T&C section to get fully briefed.
When your welcome bonus has been collected, there’s more to come. Karamba staff regularly emails customers with bonus offers and in addition to this, there is a bonus system that will give you 1 point for each €40 spent at the casino.
Your bonus points will in time lift you up the casino’s VIP ladder, that has six steps above the starting level. Getting higher will mean more perks and more bonus money when you want to exchange your bonus point for bonus money. At the top VIP levels, there’s a personal account manager and the absolute top is by personal invitation only.
Payments and Security
You’ll be unsurprised to hear that Karamba Casino uses the latest and greatest SSL technology with 128-bit encryption to protect your communications with the casino site. This is always on, so will keep your gaming activities as well as any deposit details hidden from prying eyes.
When it comes to payments Karamba offers a generous number of options. As is often the case, some options are for deposits only. If you plan to cash out, have a look at the very informative table available on the casino site, and you’ll find all the information you need.
On bigger withdrawals, of €2300 or more, Karamba will perform some KYC activities and ask for identity and residency confirmation. Otherwise, it’s plain sailing up to €7000, which is the monthly withdrawal limit.
Customer Service
As far as phone support is concerned, I find it backwards and time-consuming and actually I never use it if I don’t have to. Chat support is much more efficient and works equally well or better. Karamba seems to be on the same page as me on this point because the support is available via chat and email only. There is no phone number to be found anywhere on the site.
A peculiar detail is that customer support is closed between 11 pm and 6 am (GMT). I can only imagine this is for cost reasons and due to the fact that the casino re-launched just recently, but still, it is the wrong corner to cut, if you ask me.
During its opening hours customers support is very service minded and quick to respond, so it’s not that it’s bad. It’s just odd and annoying if you would find that they’re closed when you need help late at night.
As for the positives, we can also mention that they serve clients in English, German, Swedish, Finnish and Norwegian. With such a good service most of you guys can feel homely when dealing with the casino.
Final words
It is nice to see something new and refreshing from time to time and Karamba Casino is indeed new and refreshing, with its nicely built tropical island theme that is consistently implemented throughout the site.
Although there is certainly room for improvement of this recently launched casino I can say that it’s already a very nice online casino and one that I can really recommend that you give a try, if only to experience the life on the paradise island. A warm welcome from the crazy parrot with a name of Karamba!
